260409_1800 - MS Graph Synchronisation Issue

Incident Report for Sign In Workspace

Resolved

This incident has been resolved.
Posted Apr 10, 2026 - 06:06 CEST

Update

We are continuing to work on a fix for this issue.
Posted Apr 10, 2026 - 06:06 CEST

Identified

Investigations are continuing. Current analysis suggests that degradation in Microsoft Graph API services is yielding longer than expected sync times. Incident has been downgraded from Major to Partial but resources are committed on understanding root cause through to completion. Meetings in Planner marked as [failed to sync] WILL sync once Microsoft accepts the sync request though. No action is required by users.
Posted Apr 10, 2026 - 00:26 CEST

Investigating

We are aware of any issue affecting MS Graph Interactive services.  Synchronisation may be delayed or fail as a result. Investigation is ongoing.
Posted Apr 09, 2026 - 19:13 CEST
This incident affected: Planner.